Terms and conditions

TERMS & CONDITIONS

Last Updated: 1 February 2026

Welcome to MixShopOne (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of the website https://mixshopone.store/ and your purchase of goods from the store. By accessing or using the site and placing an order, you agree to these Terms.

1. About Us

MixShopOne operates as an online retailer selling [insert product categories] to consumers in the United Kingdom and internationally. Our registered address is [insert company address], and our company registration number is [insert number]. If you have any questions about these Terms, please contact us at:

Email: support@mixshopone.store
Telephone: [insert phone number]

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use this site and place orders.

3. Your Account

If you create an account with mixshopone.store, you agree to provide accurate information and keep it up to date. You are responsible for safeguarding your account and password, and for all activity under your account.

4. Ordering & Contract Formation

  1. When you place an order, you make an offer to purchase products subject to these Terms.

  2. Orders are accepted when we send a confirmation email, including your order details and order number.

  3. We reserve the right to refuse or cancel orders at our discretion (e.g., out of stock, errors in pricing or product information).

5. Prices & Payment

  1. All prices are shown in GBP (£) and include UK VAT where applicable.

  2. We accept payment by major debit/credit cards and other payment methods displayed at checkout.

  3. Your order will be charged at the time your order is confirmed.

6. Delivery & Shipping

Delivery Locations: United Kingdom and European Union.

Delivery Times:

  • United Kingdom: Delivery typically takes up to 3 working days from dispatch.

  • European Union (EU): Delivery typically takes up to 7 working days from dispatch.

Working Days: Monday to Friday, excluding UK public holidays.

Dispatch: We aim to process and dispatch orders within [insert timeframe, e.g., 1–2 business days] after payment confirmation.

Risk & Title: Risk of loss passes to you when we deliver the goods to the address you provided. Title to the goods passes to you when full payment has been received.

Customs & Duties: For deliveries to the EU or outside the UK, you may be responsible for customs duties, taxes, or fees.

7. Returns & Refunds

Your Rights:
Under UK consumer law, you may have the right to cancel your order within 14 days from the date you receive your goods (the “cooling-off period”).

Return Conditions:
To qualify for a refund:

  1. Goods must be returned in their original condition, unused, and in original packaging.

  2. Goods must not show signs of damage, wear, or altered packaging.

  3. You must include proof of purchase (order number or invoice).

Refunds:
Once we receive and inspect your return:

  • If approved, we will issue a refund within 5 working days.

  • Refunds are made using your original payment method.

  • You are responsible for return shipping unless the return results from our error (e.g., wrong or defective item).

How to Return:
Email support@mixshopone.store with your order number and reason for return. We will provide return instructions.

8. Faulty or Damaged Goods

All goods are inspected before dispatch. If you receive a defective or damaged item, contact us within 14 days of receipt with photos and a description of the issue. We will arrange a replacement or refund at our discretion.

9. Consumer Rights

These Terms do not affect your statutory rights as a consumer under UK law. For example, goods must be as described, of satisfactory quality, and fit for purpose.

10. Limitation of Liability

To the fullest extent permitted by law, MixShopOne’s total liability to you for any loss or damage arising under these Terms shall not exceed the price paid for the goods you purchased.

11. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of MixShopOne or its licensors and is protected by UK and international intellectual property laws.

12. Privacy & Data Protection

Your use of personal data is governed by our Privacy Policy, which forms part of these Terms. By using this site, you consent to the collection and use of your data as described in the Privacy Policy.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England.

14. Changes to Terms

We may update these Terms from time to time. The latest version will always be available at https://mixshopone.store/terms-and-conditions with an updated “Last Updated” date.