Shipping Policy

Last updated: 1 February 2026

This Shipping Policy explains how orders placed on https://mixshopone.store/ are processed and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Locations

We currently ship to the following destinations:

United Kingdom
European Union (EU)

If your country is not listed at checkout, delivery to that location is not available at this time.

2. Order Processing

Orders are processed on working days only (Monday to Friday, excluding UK public holidays).
Once payment has been successfully completed, orders are prepared and dispatched as soon as possible.
You will receive an order confirmation email after placing your order.

3. Delivery Times

Estimated delivery times begin from the date of dispatch, not the order date.

United Kingdom:
Delivery takes up to 3 working days.
European Union (EU):
Delivery takes up to 7 working days.

Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, customs processing, or peak periods.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any applicable taxes or duties for EU deliveries may be charged separately by customs authorities and are the responsibility of the customer.

5. Tracking Information

Where available, tracking details will be provided by email after dispatch.
Tracking availability depends on the selected shipping method and destination.

6. Delays & Issues

We are not responsible for delays caused by:

Courier or postal service disruptions
Customs clearance processes
Incorrect or incomplete delivery addresses provided by the customer

If your order has not arrived within the estimated delivery time, please contact us at support@mixshopone.store with your order number.

7. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.
If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery.

8. Lost or Missing Parcels

If a parcel is confirmed as lost in transit, we will investigate the matter with the courier and, where appropriate, arrange a replacement or refund in accordance with our Terms & Conditions.