Returns & Refunds Policy

Last updated: 1 February 2026

This Returns & Refunds Policy outlines your rights and obligations when purchasing from https://mixshopone.store/. By placing an order on our website, you agree to the terms set out below.

1. Your Right to Return Goods

In accordance with UK consumer law, you have the right to return eligible goods within 14 days of receiving your order, provided the conditions below are met.

2. Conditions for Returns

To be eligible for a return and refund:

The item must be returned in its original condition
The item must be unused and undamaged
All original packaging, labels, and accessories must be included
The item must not show signs of wear, alteration, or misuse
Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse a return if these conditions are not met.

3. How to Request a Return

To initiate a return, please contact us at:

📧 Email: support@mixshopone.store

Include the following information:

Your order number
The item(s) you wish to return
Reason for return

We will provide you with return instructions once your request is approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

5. Refunds

Refunds will be issued within 5 working days after we receive and inspect the returned item.
Refunds are processed only if the goods are returned in their original condition and without damage.
Refunds will be made to the original payment method used at checkout.

Shipping costs are non-refundable unless the return is due to our error.